Reliable Answers To Our Most Common Questions


Florida Best Maid is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable and affordable service around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.

Have a specific question? Call 1(800)976-8695 to speak with us today.

Frequently Asked Questions

Why won’t my user name and password work?2020-08-16T19:24:22+00:00

To sign in, you must register for online access to our Loyal Client Program Membership Account Section at the bottom of homepage. Forgot your username or password, or got locked out? Follow the provided links to recover your username or reset your password.

I am locked out my Account. What do I do?2020-08-16T19:24:35+00:00

If there have been multiple unsuccessful attempts to sign into your account, we will temporarily suspend your online account access for your security. We will send an email with instructions to the email address we have on file for your account.


If you were locked out because you forgot your username and/or password, visit Forgot Username or Password to reset your information so you can sign in.

What is Florida Best Maid loyal client program?2020-05-25T21:40:19+00:00

Our loyal client program recognize and reward clients whom purchase or engage with service on a recurring basis.

What if my scheduled cleaning service falls on a holiday?2020-06-11T19:48:55+00:00

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you on updates so you’re prepared.

What if I need to reschedule a service?2020-05-25T21:38:15+00:00

Florida Best Maid understands how unpredictable life can be. This is why we work with your schedule to ensure that we’re providing a service that is convenient for you. If you need to reschedule or cancel, we recommend that you call a day before your service. We’ll do our best to accommodate all your scheduling needs. However, deposits are non refundable. We value your time please be mindful of our time and others people time for cancellations at the last minute.

Do I need to provide your team with my cleaning equipment or supplies?2020-06-11T19:48:32+00:00

No, unless you prefer we use your own. Florida Best maid professionals arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your place spotless.

What do you not clean?2020-05-25T21:37:10+00:00

Although we would love to, we are not able to clean the following:
– high window exteriors
– deep carpet cleaning
– animal or pet waste
– mold or rust removal
– industrial cleaning
– reaching high surfaces
– lifting of heavy items or furniture
– high light bulbs & ceiling fans

Am I liable for employment taxes, workers compensation or insurance?2020-05-25T21:36:30+00:00

Florida Best Maid is proud to be a worry – free cleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work related injuries. We’re fully licensed and insured for your peace of mind.

What if something is missed?2020-05-26T13:01:29+00:00

The cleaning method we use ensures that your service receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that is design to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

What if something’s damaged during a service?2020-05-25T21:33:56+00:00

At Florida Best Maid, we treat every job we clean with the utmost respect. If something happens to break during service , we’ll do our best to repair or replace the item. Our professional cleaners are insured, so claims can be filed when appropriate.

What time does your team arrive?2020-05-26T17:23:22+00:00

Per your request we cater to your preferences, Please Note: we give every project the attention it deserves and requires. Just remember “during traveling we may have to refill for gas or change a tire”. We always maintain great communication to keep you in the loop.

Do I need to be home for every cleaning service?2020-05-26T13:02:47+00:00

No, since in majority of these cases, our insured professionals are provided with a spare key or garage code.

What should I do before Florida Best Maid arrives?2022-06-22T15:47:16+00:00

To ensure maximum efficiency, we ask that you find a place for your pets so they’re comfortable while we clean if this applies. Place items in areas where they belong such as cups, shoes etc. Confirm your service or if any additional request is needed especially if your service dates/time change regularly.

Who does Florida Best Maid hire to clean my home, office, etc.. ?2020-05-15T19:56:43+00:00

You can rest assured that all of our professional cleaners are fully trained and insured. We respect all of our clients by never smoking, drinking, eating during service time. We wear our state wide recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

What is a “Deep clean”?2024-01-04T00:54:06+00:00

A deep clean is different from a basic clean because it reaches the deep grime and dirt in your home. It covers areas which aren’t traditionally covered by a basic clean for example: behind appliances, inside the oven or refrigerator.

What is a “Basic clean”?2021-03-24T03:56:59+00:00

A basic clean consists of general cleaning tasks that include sweeping, mopping, dusting, vacuuming, etc. This type of clean is a surface cleaning that is performed more often to maintain cleanliness usually after a deep clean.

Are you okay with pets?2020-05-12T15:50:08+00:00

Yes, we’re proud to be a pet friendly company. We recommend you leave your pet in a safe place during the service to ensure the safety of our cleaners especially if its aggressive in any way.

Do your cleaners except tips?2022-06-22T15:49:09+00:00

While tips aren’t expected, we’re allowed to accept them. Most of our clients prefer to tip at the end of service and some tip before. The best tip of all time is writing a review, you can do so on Yelp, Google or right here on our site.

How can I share my experience with Florida Best Maid?2021-03-14T18:32:56+00:00

You’re welcome to share your thoughts about our service on Florida Best Maid Facebook, Instagram, Twitter or Linked In page which offers tips, deals and promotions. We value our clients opinions and it’s our clients feedback that has helped us become the BEST cleaning company in the industry.

How much do your service cost?2021-05-01T20:00:28+00:00

We’re proud to be recognized as a provider of affordable, top-quality services. Our team help you develop a plan that’s customized to fit your needs. To get an out look for our prices refer to our service page.

What is Green Cleaning?2020-05-12T15:47:23+00:00

Green cleaning is a method that involves the practices and products to promote a better environment and a healthier place. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses. Many of cleaning companies falsely advertise green cleaning practices. We strive to use the most appropriate methods for each service.

How do I pay?2020-05-12T15:45:44+00:00

Payments are due on the day of your scheduled service. Most of our valued clients pay with a major credit or debt card, we accept cash, “Zelle or Cash App” or you may write a check payable to Florida Best Maid.

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